Nevermind. I found out the solution after years. During kids mode, there is an icon on the upper right corner of your TV. Navigate to this icon and disable the feature. You will then be returned back to your normal settings.
Ooredoo rep called to check the case details. It was a negative, we cannot do much as it is a Hala connection, was the first update. But once I explained my situation and pointed out the incorrect information in the Ooredoo website, they quickly checked that and called me again to confirm the credit of QAR 100 to my hala balance.
Issue is resolved!
Good job customer support!
@Ashlee Better way to Monitor your subscription service is the only one option
just install Ooredoo App on your handset and logged in
after that you can monitor your balance, manage subscriptions and many more thing.
if you want to know your last deduction call to Ooredoo's cutomer care service or send a dm to Ooredoo social media team on twitter or facebook along your query and personal details.
Hi @islamelbasyouni this is only for new Shahry subscribers. If you upgrade from any existing shahry pack this will not work as you need to be a new shahry subscriber. You will find more information about this offer in the below link ^^Ayesha
@andriel3053 Maybe your device is not 4G supportable, if your device is 4G then sure you will be able to use 4G internet without any problem
please share something about your device like which model, brand etc.
@cpat You can use Ooredoo web with your account without any problem, as i am using
at the time of registration you must have an Ooredoo number but once account created no need
i don't have any Ooredoo's number under my QID, but still able to use Ooredoo webportal with my login id.
Note: you can't delete your login ID, and that' will not delete itself too.
@cpat don't worry about the present ID card and future services from Ooredoo, your username will be same and you can log in any time from anywhere
if your id card is cancelled then still you will be able to use your username
Note: once created an username with your QID, you can't create another one, you will be forced to get back old username.